FAQ's

What currency is used for your pricing?

As an American-owned and operated company, we price our items in USD!

 

How fast will your order ship?

Everything at Be Your Own Hero is made to order!  This means that you will need to allow 2-3 days for production for your order to be made.  Shipping typically takes 2-5 business days (excluding busy holiday seasons where it may take up to 7).  All items are made and shipped in the US and you will receive a tracking ID.

 

Can I cancel my order?

 Due to the “made to order” status of your products, you can cancel until it ships.  Once the item leaves our processing facility, there are no cancellations available!

 

What do I do if I enter the wrong address?

Please notify us IMMEDIATELY!  In the event that your package has already shipped, we have no way to get it back.  Please check your shipping address thoroughly before you place your order!  In the event that it is incorrect, time is of the essence!  Contact us right away to remedy this issue!

 

What is your average shipping time?

Shipping typically takes 2-5 business days (excluding busy holiday seasons where it may take up to 7).  All items are made and shipped in the US and you will receive a tracking ID.

 

What if I need to know something else?

Let your fingers do the walking and just shoot us an email at beyourownherodesign@gmail.com and we will answer any questions that you have promptly!